Shipping & Returns

Indigo Collective prioritizes your satisfaction and strive to provide a seamless shopping experience from start to finish. Please take a moment to review our Shipping & Return Policy to ensure clarity and understanding of our procedures.

Shipping:

• Orders are processed and shipped within 2-5 business days of placement.
• Once your order is shipped, you will receive a confirmation email containing tracking information to monitor the status and delivery of your package.
• We partner with reliable carriers to ensure timely delivery of your items to your specified address.

Returns & Exchanges:

• We offer a hassle-free return or exchange policy within 30 days of the original purchase date.
• To initiate a return or exchange, please contact our customer service team at info@indigocollective.ca to receive further instructions.
• Items must be returned in their original condition, unused, and with all tags attached for a full refund or exchange.
• Please note that return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure safe and prompt delivery of your return package.
• Refunds will be processed within 2-5 business days upon receipt of the returned items to the original payment method used during the purchase.
• Exchanges are subject to product availability. If the desired item is out of stock, a refund will be issued instead.

Our Commitment:

• Your satisfaction is our utmost priority, and we are here to assist you every step of the way. If you have any questions or concerns regarding your order, shipping, or returns, please do not hesitate to reach out to our dedicated customer service team.
• We appreciate your trust in Indigo Collective and look forward to serving you with the highest level of care and professionalism.

Thank you for choosing The Indigo Collective By SE for your shopping needs. We appreciate your support and patronage.

Sincerely,

Sasha & The Indigo Collective Team